Return and Refund Policy

Last updated: 25 October 2026

At Aurevia Fashion Jewellery, we want you to be satisfied with your purchase. Please read our return and refund policy carefully before placing an order.

1. Return Eligibility

Returns are accepted only in the following circumstances:

• Damaged products: If your product arrives damaged.

• Defective products: If the product has a manufacturing defect or fault.

• Incorrect products: If you receive a product different from the one you ordered.

• Sizing issues: If the product has a sizing issue that makes it unsuitable, subject to review and approval by our team.

All return or refund requests must be reported within 48 hours of receiving the delivery. Requests made after this period may not be accepted, except where required by applicable law.

Products received in good condition cannot be returned or refunded simply because of a change of mind, personal preference, or a decision not to keep the product.

2. How to Report an Issue

If you receive a damaged, defective, incorrect, or incorrectly sized product, please contact us within 48 hours of delivery.

To help us review your request, please provide:

• Your order number.

• Clear photographs or videos showing the issue.

• A brief description of the problem.

• Any additional information requested by our support team.

Please email these details to admin@aureviafashionjewellery.com or contact us at +91 6361549209.

3. Return Conditions

To qualify for a return, the product must be available for inspection by our team. Wherever reasonably possible, retain the original packaging, tags, accessories, and invoice.

Our team will review the reported issue and confirm whether the product qualifies for a return, replacement, or refund.

Please do not ship any product back without receiving return instructions from our team.

4. Refund Policy

Refunds are considered only for eligible cases involving damaged, defective, incorrect, or approved sizing-related issues reported within 48 hours of delivery.

Once your request has been reviewed and the returned product has been inspected, we will notify you of the resolution.

Approved refunds will generally be processed within 5–10 business days after approval, subject to payment provider and bank processing timelines. Refunds will normally be issued to the original payment method.

The 48-hour period refers to the time allowed to report an issue after delivery, not the time by which an approved refund must reach your bank account.

5. Replacement or Exchange

Depending on the nature of the issue and product availability, we may offer a replacement, exchange, or refund for an eligible claim.

Sizing-related requests will be assessed individually and are subject to product availability and approval.

6. Return Shipping Charges

For eligible claims involving damaged, defective, or incorrectly supplied products, we will provide appropriate return or resolution instructions and clarify any applicable shipping arrangements.

7. Order Cancellations

Cancellation requests should be submitted as soon as possible. Orders that have already been dispatched may not be eligible for cancellation and may need to follow the applicable return process.

8. Contact Us

For return, replacement, or refund assistance, contact:

Aurevia Fashion Jewellery
Email: admin@aureviafashionjewellery.com
Phone: +91 6361549209
Address: A415 Maarq Alpha Sy. No. 153/3, Dod, AET College, 560035, Bangalore South, Karnataka, India.

Aurevia Fashion Jewellery reserves the right to assess return and refund requests in accordance with this policy and applicable Indian consumer protection laws. Nothing in this policy limits any rights or remedies that cannot legally be excluded.